Queensberry Nursery
Conditions
 
Basis of charges
  • Morning part-time sessions are 8.00am – 1.00pm.
  • Afternoon part-time sessions are 2.00pm – 6.00pm.
  • A non refundable registration fee is payable by all new children.
  • A deposit is payable by all new starters.
  • Fees are payable in advance either quarterly or on the first day of each term.
  • If payment of fees is not made on the due date interest of 10% is added.
  • There is no reduction in fees if a child as absent for any reason.
  • If a parent is more than 10 minutes late collecting a child at the end of a session an extra hour’s fee will be charged.
  • Fees are subject to an annual increase.
 
Hours of attendance
  • Part-time places are offered subject to availability.
  • Extra hours may be added with notice and depending on availability.
  • If a part-time child is absent on his/her usual day of attendance it is not possible to change to another day that week instead.
 
Notice period
  • Three complete month’s notice of removal for children aged 18 months to 2 ½ years, is due in writing to the manager.
  • One complete term’s notice of removal for children aged 2 ½ to 5 years, is due in writing to the manager.
  • Failure to give the required notice will result in one term’s/ quarter’s fees being charged in lieu of notice.
  • Deposit Payments - when we offer a place we will ask for a confirmation deposit to secure the place. The deposit is not refundable if a child does not take a place at the nursery. Deposit payments will only be refunded providing the correct notice has been given and that the child has attended for at least 3 terms (for children 2.5 to 5 years ) / 4 quarters (for children aged 18 months to 2.5 years ). Should the child attend for less than 3 terms / 4 quarters or not give the correct notice then the Deposit will not be refunded. 
 
Illness and medicines
  • Children who are ill should remain at home.
  • Children suffering from sickness and/or diarrhea should stay away for 24 hours after the symptoms cease.
  • Medicines, including inhalers, may be given to children if necessary. These should be handed in to a member of staff and the medicine book should be signed.
 
 
Complaints procedure
If a parent has a complain, he/she can expect it to be treated by the School in accordance with the Complaints Procedure, a copy of which is available from the School office, upon request.

Parents can be assured that all complaints and concerns will be treated seriously and confidentially.

You can contact Ofsted on:

OFSTED
South
Freshford House
Redcliffe Way
Bristol
BS1 6NL

08456 404040
enquiries@ofsted.gov.uk
www.ofsted.gov.uk